RetraceRetrace — Refund Policy
Last updated: 2026-09-20
Retrace itself is free to install. The only paid item is the optional Backup & restore unlock — a one-time $10 purchase that delivers a license key by email. This policy explains how refunds work for that purchase.
Having a problem? Please email support@retrace-addon.store before requesting a refund. Most issues — a key that didn't arrive, one that won't activate, or a glitch in the feature — we can usually sort out quickly, often faster than a refund would take. If we can't fix it, you're covered by the terms below.
When you can get a refund
We want you to get what you paid for. You can request a full refund within 14 days of purchase if:
- your license key never arrived;
- your key doesn't work or won't activate Backup & restore; or
- you hit a technical problem with the feature that we can't resolve.
In any of those cases, contact us and we'll fix it or refund you in full — your choice.
Why we can't offer "changed my mind" refunds
The Backup & restore key activates instantly and is verified entirely offline on your device — there is no server, so once a working key has been delivered we have no way to remotely disable it. Because a delivered key can't be taken back, we don't offer discretionary refunds simply for a change of mind once you have a working key. This is the same design choice that keeps Retrace's "no network calls" promise true even for paid users. If something is actually wrong, though, see the cases above — we'll always make it right.
How to request a refund
Email support@retrace-addon.store from (or mentioning) the email address you purchased with, and include your order number if you have it. We'll confirm and arrange the refund.
Because payments are handled by our payment provider, Paddle, acting as the merchant of record, you can also request a refund or find your order directly through Paddle's buyer support at paddle.net. Refunds are returned to your original payment method; the time to appear on your statement depends on your bank or card issuer.
After a refund
If we do refund a purchase, we ask in good faith that you stop using the Backup & restore feature, since the key itself keeps working offline. Everything else in Retrace stays free to use as normal.
Questions
Anything about a purchase, a key, or a refund: support@retrace-addon.store.